Welcome to the Guidelines section of the Directorate of Information Services (DOIS) at the University of Duhok. This page provides a comprehensive list of guidelines used across various DOIS offices and services. These guidelines help ensure consistent and secure use of digital tools, systems, and platforms, supporting the academic and administrative needs of the university community.

Browse through the list of guidelines below to understand the policies and best practices adopted by DOIS to maintain a high standard of service.

List of DOIS Guidelines

1. Email Usage and Security Guidelines

   • Best practices for using university email accounts securely.

   • How to manage email accounts, avoid phishing, and protect personal information.

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2. Google Workspace Guidelines

   • Instructions for effective use of Google Workspace tools (Gmail, Drive, Docs, Classroom).

   • Account management, collaboration, and data sharing protocols.

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3. Data Normalisation Guidelines

   • Steps for ensuring consistency in names, titles, and institutional identifiers across all university platforms.

   • Importance of using normalized data for academic portfolios and publications.

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4. Professional Photo Identifier Guidelines

   • Guidelines for uploading a professional, standardized profile photo for university systems and platforms.

   • Technical specifications and requirements for profile photos.

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5. Classroom Technology Usage Guidelines

   • Procedures for using classroom technology such as projectors, lecture recording systems, and video conferencing tools.

   • How to request technical support for classroom devices.

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6. Digital Learning and Google Classroom Guidelines

   • Best practices for using digital learning platforms, including Google Classroom.

   • Guidelines for setting up online courses, managing assignments, and interacting with students.

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7. Cybersecurity and Data Protection Guidelines

   • Security protocols for protecting university data and personal information.

   • Measures to avoid cyber threats, secure passwords, and ensure compliance with data protection laws.

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8. Network Access and Usage Guidelines

   • Policies governing access to the university network for faculty, staff, and students.

   • Guidelines for using Wi-Fi, VPN services, and network security best practices.

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9. Digital Media and Content Guidelines

   • Procedures for creating, editing, and sharing digital content on university platforms.

   • Guidelines for using multimedia resources in teaching and administrative functions.

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10. Training and Development Guidelines

    • Guidelines for attending DOIS workshops and training programs.

    • Resources available for faculty and staff to improve digital literacy and IT skills.

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11. Help Desk and Support Services Guidelines

    • Instructions on how to submit a support ticket for technical issues.

    • Policies for response times, troubleshooting, and service delivery expectations.

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12. Equipment Loan and Usage Guidelines

    • Policies for borrowing IT equipment (e.g., laptops, projectors) from DOIS.

    • Responsibilities for the care and return of borrowed equipment.

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13. Academic Portfolio Setup Guidelines

    • Steps for setting up and maintaining your Academic Digital Portfolio (ADP).

    • Guidelines for integrating Google Scholar, publications, and other academic achievements.

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14. Online Collaboration and Virtual Meeting Guidelines

    • Best practices for setting up and participating in virtual meetings using Google Meet and Zoom.

    • Tips for effective communication and collaboration in virtual environments.

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15. Digital Transformation and Innovation Guidelines

    • Guidelines to support the university’s digital transformation initiatives.

    • Policies for adopting and implementing new digital tools and platforms in teaching and administration.

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These guidelines are designed to help all members of the University of Duhok community navigate and utilize the digital tools and resources provided by DOIS effectively and securely. For more information or specific inquiries, please reach out to dois.helpdesk@uod.ac.